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Empathica Website Review & Ratings + Empathica Coupons

Empathica: Products & Services

Empathica is the leading provider of social Customer Experience Management (CEM) programs to the world’s most respected multi-unit brands in the retail, food services, banking, petro and hospitality sectors. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica provides 30 million customer surveys in 25 languages reach more than 70,000 locations in over 50 countries.A complete list of their service and information can be found in their official website.

Empathica: Company Background

Empathica was established in 2001. It is privately-held organization with 51-200 employees. Empathica provides multi-unit retailers with comprehensive Customer Experience Management programs that help ensure outstanding service levels and engaging customer relationships across the entire brand. Empathica is headquartered in Toronto, Canada with executive consultant offices throughout the United States and a European office in Birmingham, England.

Empathica: Customer Feedback & Reviews

Empathica provides global consumer information in order to help retail companies to increase their brand’s equity. Empathica empowers employees and customers of leading brands to create places they love; turning transactions into great experiences, employees into owners and customers into advocates.

User reviews from the official websitedescribe it to be top notch and that it was the best among all of the other customer management companies. Sr. Director of Guest Experience and Hospitality of Brinker International said  “When it came down to it, Empathica had the technology that was dynamic and scalable along with the science and thinking that allowed us to play in a way that I hadn’t seen in the restaurant business. Their approach was very forward thinking.”

Empathica has a good reputation all over the net. People got positive feedbacks about this site. You can get a good description of Empathica in trademarkia.com. Also positive comments are available in killerstartups.com. Employers of this company are very pleased with their job. They rated this site 5 out of 5 in glassdoor.com.

Empathica: Business Credibility & Trustworthiness

Empathica has become quite reputable both on and off the internet for its quality products and services over the years. Even if they are not BBB (Better Business Bureau) accredited, the company is still renowned and has gotten a lot of media exposure. It has appeared in TV networks such as My9TV, has been featured in newspapers such as the USA Today, The Wall Street Journal, New York Times. They won awards like 50 Most Engaged Workplaces,Profit 100, Branham 300,Deloitte Fast 50.

Empathica: Website Popularity & Google Ranking

Empathica is an online business company, so this company relies greatly on bringing traffic to its website to boost their sales. Upon checking its traffic statistics in alexa, results show that in the past month, it is ranked as #13,728 globally, and #3,577 in the United States. Google Page Rank gave this site 5 out of 10 (with 10 being the highest). So it’s clear that Empathica is pretty popular and checked by peoples all over the world regularly.

Empathica: Social Media Presence

Empathica’s  official website is very informative and regularly updated. Empathica has a lively appearance in social media like Facebook, Google+, and Twitter etc. On top of their website you will find links to their FaceBook, Twitter accounts, and links to promote their website on your Google+ and youtube.

Empathica’s facebook account is updated regularly, and has lots of features. As of February 23, 2013, their FaceBook page has a total of 270 likes.

As of February 2, 2013 Empathica’s Twitter account has 637 followers. This account is regularly updated with latest news and feature.

Empathica: Website Security & Safety

Upon running a Google  diagnostic test on Empathica’s official website, it is found that the site is not listed as suspicious nor has it exhibited malicious activity within the past 90 days. Suspicious content was never found on this site within the past 90 days. It is said to be safe for browsing. Empathica also uses a secure connection (https://) upon taking your personal and billing information when buying directly from their website.

Empathica: Pricing & Packages

Empathica collect information on consumer brand, product, destination and/or service provider preferences through online surveys and through online social networking sites; market research consulting services for the assessment and measurement of consumer and employee responses and experiences through Internet-based feedback and reporting systems and the measurement and enhancement of brand equity. Their rate is very moderate compared to other sites.

Empathica: Shipping Rates & Policies

There is no need for shipping in Empathica as they deal through internet. Their consumer information collection and surveys are done through net.

Empathica: Payment Methods Accepted

Empathica does not offer a lot of payment methods. You only have the option of choosing credit card as your payment method. When paying via credit card, they only accept VISA, MasterCard and American Express. You are ensured, however, that all of your information is safe and secure with them.

Empathica: Returns, Refunds & Exchange Policy

All deals are final. Since product reviews are a kind of item that is not replaceable, there are no refunds, exchanges or cancellations. It is a onetime service but if you do not get your desired outcome or get a product which do not work than you can contact them. They will provide necessary service.

Empathica: Product images & screenshots
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